Frequently Asked Questions
We'd like to get a quote for Serenity Doors, how do we start?
Visit our Contact page and download our Bid Request Form. Complete the form and email it to Quotes@SerenitySlidingDoor.com.
I have received a quote for Serenity Doors and would like to place an order. How do I start that process?
Please send your Purchase Order and Quote Number to Orders@SerenitySlidingDoor.com and one of our Team Members will reach out to get your project started.
Where can I find the information for my Territory Sales Representative?
Get connected with your Territory Sales Representative through our Find A Rep page. Simply enter your address to find your Rep's contact information.
Do we sell directly to General Contractors?
We do not sell directly to General Contractors. If you are interested in incorporating a Serenity sliding door system into your project, please visit our Find A Rep page. Your Territory Sales Representative can help you get connected with a Door Distributor.
Do you offer installation?
We do not offer installation of our systems.
Do you require certified installers?
No, we now have a step-by-step installation manual. Please see our Surface Mount System Guide for installation instructions.
Do you offer installation training?
Yes, we offer both virtual training by request and on-site training for a fee. Please send requests to Support@SerenitySlidingDoor.com.
Do you sell a complete system package, or can the Distributor provide their own doors?
Serenity Sliding Door Systems are sold as complete units with door slabs included. We do not offer options to break apart our system.
What standard finishes do you offer?
Clear Anodized Aluminum is our most popular standard finish. We also offer Black Anodized Aluminum. To see all options available, please refer to our Design page.
What hardware selections do you currently offer, and can you match?
Please refer to our Hardware page to see all available options. If you require hardware to match existing selections, please reach out to your Project Manager or Quotes@SerenitySlidingDoor.com.
When designing with sliding door systems what are some things to keep in mind?
Some things to consider include how the user is going to interact with the door, what is the setting in which the doors will be used, and what functionality features should be incorporated.
What typical finish options do you see on sliding door systems today?
Today, sliding doors tend to have a clear anodized finish for casings, custom powder coated and painted colors, standard brushed finishes, and dark bronze anodized finishes. For door slabs, we mainly see plain sliced white maple, laminate doors, and aluminum stile and rail doors.
How can a designer become more acclimated to designing with sliding door systems?
Serenity provides CAD and REVIT files for our system, as well as Continuing Education and access to view our current systems at different Trade Shows across the nation.
What is the limitation on cased opening thickness?
Sliding door systems can now be integrated into all standard wall thicknesses from 4 7/8" to 7 1/4" (Clear Anodized Aluminum) and custom thicknesses up to 11".
Why is 8" used as the nominal measurement for calculating the door slab width and clear opening size?
The 8" measurement provides ADA compliance of 1.5" on either side of the handle for grasping and covers the width of the visible casing when the door is fully closed.
How can I order Serenity maintenance parts for my facility?
Please use our Find A Rep page to find a nearby Serenity Sales Rep. They will put you in touch with a Door Distributor in your area who will be able to assist in ordering your parts.
My Serenity door is not sliding smoothly. Are there any adjustments I can make?
If your door is not sliding smoothly please refer to our installation manual, the Surface Mount System Guide, for information on how to adjust your sliding door.
