Frequently Asked Questions

Visit our Contact page and download our Bid Request Form. Complete the form and email it to [email protected].

Please send your Purchase Order and Quote Number to [email protected] and one of our Team Members will reach out to get your project started.

Get connected with your Territory Sales Representative through our Find A Rep page. Simply enter your address to find your Rep’s contact information.

We do not sell directly to General Contractors. If you are interested in incorporating a Serenity sliding door system into your project, please visit our Find A Rep page. Your Territory Sales Representative can help you get connected with a Door Distributor.

We do not offer installation of our systems.

No, we now have a step-by-step installation manual. Please see our Surface Mount System Guide for installation instructions.

Yes, we offer both virtual training by request and on-site training for a fee. Please send requests to [email protected].

Serenity Sliding Door Systems are sold as complete units with doors slabs included. We do not offer options to break apart our system.

Clear Anodized Aluminum is our most popular standard finish. We also offer Black Anodized Aluminum. To see all options available, please refer to our Design page.

Please refer to our Hardware page to see all available options. If you require hardware to match existing selections, please reach out to your Project Manager or [email protected].

Some things to consider include how the user is going to interact with the door, what is the setting in which the doors will be used, and what functionality features should be incorporated.

Today, sliding doors tend to have a clear anodized finish for casing’s, custom powder coated and painted colors, standard brushed finishes, and dark bronze anodized finishes. For door slabs, we mainly see plain sliced white maple, laminate doors, and aluminum stile and rail doors.

Serenity provides CAD and REVIT files for our system, as well as Continuing Education and access to view our current systems at different Trade Shows across the nation.

Sliding door systems can now be integrated into all standard wall thicknesses from 4 7/8” – 7 1/4” (Clear Anodized Aluminum) and custom thicknesses up to 11”.

The 8” measurement provides the ADA compliance of 1.5” on either side of the handle for grasping of the handle and covers the width of the visible casing when the door is fully closed.

Please use our Find A Rep page to find a nearby Serenity Sales Rep. They will put you in touch with a Door Distributor in your area who will be able to assist in ordering your parts.

If your door is not sliding smoothly please refer to our installation manual, the Surface Mount System Guide, for information on how to adjust your sliding door.